Privacy Policy
This policy describes how CallSpoof handles personal information when you visit callspoof.org, create an account, or use CallSpoof services.
Last Updated: August 17, 2026
01. Introduction
CallSpoof operates callspoof.org and provides VoIP and telecommunications services. This policy explains how we collect, use, disclose, and safeguard information in connection with those services, and applies both to visitors of our website and to users of our services.
Creating an account or using CallSpoof services means your information will be processed as described in this policy, on the legal bases available to us under applicable law — which may include performing our contract with you, our legitimate business interests, compliance with legal obligations, and, where required, your consent.
Note
02. Data We Collect
We collect information you provide directly, information generated through your use of our services, and technical information collected automatically when you use our website or platform.
| Category | Data Collected | Purpose |
|---|---|---|
| Account Data | Name, email address, username, password (stored in hashed, protected form) | Account creation and authentication |
| Contact Data | Phone number, WhatsApp / Telegram / other contact handle | Support, contact, and verification |
| Payment Data | Transaction ID, amount, and cryptocurrency payment information handled through NOWPayments, our payment processor | Billing, reconciliation, and fraud prevention |
| Call Records | Destination, call duration, timestamp, caller ID used, and other necessary call detail record (CDR) information | Billing, support and troubleshooting, security, and compliance |
| Technical Data | IP address, device/browser information, and SIP client/device information where collected | Security, diagnostics, and service optimization |
| Usage Data | Basic web request information (such as which pages are requested) captured through standard server access logs. We do not currently operate a dedicated analytics or session-tracking platform | Service operation, security, and diagnostics |
Note
03. How We Use Your Data
We use the information we collect to:
- Create and manage your account
- Provide access to VoIP and platform services
- Process payments and maintain billing records
- Route calls and operate the service
- Troubleshoot technical issues and maintain service and network quality
- Send transactional communications, account alerts, and billing or service notices
- Detect and prevent fraud and unauthorized access
- Meet legal and compliance obligations, including valid government or legal requests
- Improve our platform and services
- Provide customer support through the channels available to you
CallSpoof will not use your personal information for unsolicited marketing communications without your appropriate consent where required by applicable law.
04. Data Sharing & Disclosure
CallSpoof does not sell or rent your personal data. We may share limited information with:
Service Providers
Infrastructure providers, NOWPayments (our payment processor), telecommunications carriers, and other vendors necessary to operate the service, under confidentiality and data-handling terms appropriate to the data involved.
Legal Compliance
Information may be disclosed where required by valid law, court order, or lawful government process. CallSpoof may provide notice where legally permitted and appropriate, but does not promise notification in every case.
Fraud & Security
Information may be used or shared where reasonably necessary to protect CallSpoof, our customers, our systems, our rights and property, or public safety.
Business Transfer
Data may transfer as part of a merger, acquisition, reorganization, or sale or transfer of business assets, with notice provided where applicable.
Note
05. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | Account duration, plus 90 days after closure |
| Call Detail Records (CDRs) | 12 months from the call date |
| Payment & billing records | Up to 7 years, where required for accounting, tax, compliance, dispute, or record-keeping purposes |
| Support communications | 24 months |
| Server & access logs | 90 days |
After account deletion or closure, personal information is deleted or anonymized within the retention framework above, unless longer retention is necessary for legal, billing, security, fraud, dispute, or compliance reasons, or where information exists in backups or is subject to a legal hold.
07. Data Security
We apply a number of technical measures to protect your information, including:
- Encrypted HTTPS/TLS transport for data in transit
- Passwords stored using a protected, industry-standard hashing algorithm — never in plain text
- Controlled, restricted access to production systems
No electronic transmission or storage system can be guaranteed to be completely secure. If you become aware of a security vulnerability affecting our services, please contact us at verify@callspoof.org.
08. Your Privacy Rights
Depending on applicable law, you may have rights including:
- Right of Access — request the personal data we hold about you
- Right to Rectification — correct inaccurate or incomplete information
- Right to Erasure — request deletion of your data where legally applicable
- Right to Portability — obtain qualifying data in a structured, machine-readable format where applicable
- Right to Restriction — request limits on how we process your data in qualifying situations
- Right to Object — object to certain processing, including direct marketing, where applicable
To exercise any of these rights, contact us via WhatsApp at +447441486186 or email support@callspoof.org. We aim to respond within 30 days, or within any shorter or longer period required by applicable law.
09. Children's Privacy
Our services are not directed to persons under 18, and CallSpoof does not knowingly seek to collect personal information from children under 18. If we identify that we have collected information from a child, we will take appropriate steps to delete or restrict it, subject to our legal obligations.
If you believe a minor has provided us with personal information, please contact us at verify@callspoof.org.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above. For material changes, we may provide reasonable notice through the website, your account dashboard, email, or other official communication channels where appropriate.
Continued use of our services after an updated policy takes effect may constitute acknowledgment or acceptance of the changes, where permitted by applicable law.
11. Contact Us
We aim to respond to privacy inquiries promptly — generally within 48 hours for initial acknowledgment, although complete resolution may require additional time depending on the request.
+447441486186
support@callspoof.org